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Cocheobd2 Política de Devoluciones (CocheOBD2 Return Policy)

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.
 
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

Puede solicitar la devolución en el plazo un mes desde la fecha en que recibió la mercancía. Reglas detalle como sigue:

En primer lugar, el artículo que usted recibió tiene problema de la calidad.
 
No puede funcionar una vez que lo reciba o que encuentra accidente en la entrega. En esta situación, podemos aceptar la devolución del artículo. Usted puede obtener un reembolso completo o intercambiar un nuevo buen artículo. Nosotros pagamos por toda la cuota.

Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.
 
En segundo lugar, usted no está satisfecho con el artículo que usted compra en Cocheobd2.
 
También podemos aceptar la devolución, puede obtener reembolso parcial (menos el coste de envío, 10% costo de manejo y costo en artículos activados si el producto necesita activar) o intercambiar otro elemento que desea, usted paga el coste de envío adicional.
 
En tercer lugar, usted compra un artículo incorrecto de nosotros.
 
También puede volver el artículo incorrecto para conseguir reembolso parcial (menos el costo de envío), o intercambiar un artículo correcto, usted paga el coste de envío adicional.

Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.
 
En cuarto lugar, le enviamos el artículo incorrecto.
 
Seremos responsables de cualquier honorario causado por esto. Usted puede devolver el artículo incorrecto de nuevo a nosotros para conseguir el reembolso completo o volver a enviar el artículo correcto, y pagar el coste de envío para devolver.
 
Por fin, en alguna situación en particular, nuestra política de retorno puede ser abierta para usted después de nuestro servicio al cliente aprender su problema particular. Por favor, póngase en contacto con nuestro servicio de atención al cliente de esta situación.

Shipping options for return items: when you confirm to return the items to us, please use simple flat airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we will have problem in clear the clearance and can not get your return item, we will not responsible for that.

How Do I Return a Part or Core?

We have a 30 day return policy. All parts and cores must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number. 
 
IMPORTANT: Please note that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
 
How Should I Ship Back My Return?

Check that all of the parts you wish to return are included in your RMA e-mail.
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to clearly write the correct RMA number on the outside of the shipping box.
Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
 
When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.

Send the Warranty Card Together

When you receive the package, if there is the warranty card included. When you send back, please sendthe warranty card together.
On the Warranty card, please write down the necessary information, such as name, address, email, order number, phone, return resolution, return reason, return tracking number, and return date.